Privacy Policy

Last updated: April 1, 2025

1. Information We Collect

We collect information you provide directly when using our Service:

• Account information: name, email address, and billing details when you create an account or make a purchase.
• Form submissions: ZIP code, vehicle type, and other details entered on our website.
• Communications: information you provide when contacting our support team.

We also automatically collect certain technical information:

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Cookies and similar tracking technologies for analytics and functionality.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service.
• Process transactions and send related billing information.
• Respond to your inquiries and support requests.
• Send you service-related notices and updates.
• Analyze usage patterns to improve our platform.

3. Payment Processing

All payments are processed securely through Stripe. We do not store your credit card number, CVV, or full card details on our servers. Stripe's privacy policy governs the handling of your payment data.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with:

• Service providers: such as payment processors (Stripe) and email services that help us operate the platform.
• Legal requirements: when required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Cookies

We use cookies and similar technologies to improve your experience, analyze traffic, and understand usage patterns. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, email us at support@vialroute.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact

If you have questions about this Privacy Policy, contact us at support@vialroute.com or visit our contact page.