Last updated: April 1, 2025
At VialRoute, we want you to be completely satisfied with your purchase. If you're not happy for any reason, we make it easy to get a refund.
Training program ($17 one-time): Full 60-day money-back guarantee. No questions asked.
Platform access ($29.99/mo, starts 7 days after enrollment): Cancel anytime before or after billing begins. Refund available within the first 30 days.
If you cancel your monthly membership within the first 30 days of your initial sign-up, you are entitled to a full refund of your first month's charge. After 30 days, you can still cancel at any time to prevent future charges, but previous monthly payments are non-refundable.
To cancel your membership, visit our cancellation page or email us.
We offer a 60-day money-back guarantee on our Medical Courier Training Program. If you are unsatisfied with the training for any reason within 60 days of purchase, contact us for a complete refund — no questions asked, no hoops to jump through.
To request a refund, you can:
Refunds are processed within 5-10 business days of approval. The refund will be issued to the original payment method used at checkout. Depending on your bank or card provider, it may take an additional 5-10 business days for the refund to appear on your statement.
Refund requests submitted after the applicable guarantee period (30 days for membership, 60 days for training) may be considered on a case-by-case basis at our discretion. We are committed to being fair and reasonable.
If you have any questions about our refund policy, please reach out to us at support@vialroute.com or visit our contact page.